How Do I Move A Reseller To Incomplete?

Credentials required: Gatekeeper
Goal: Learn how to move reseller's status to incomplete after registration.
Resellers must be "Unapproved" in order to make this status change.
1.  On the “Review Resellers” page, click the company name of the reseller you would like to update.

2.  After selecting the desired reseller,  a new window will take you to the "Reseller Details" page.

3.  On the "Reseller Details" page,  scroll down to Gatekeeper Utilities, expand the drop down menu and click "Incomplete" on the list.

4.  After choosing Incomplete, click “Apply Status” next to the drop down list.

5. There will be a confirmation box popup,  click "OK" in the popup box. The window will close, and the reseller will be in the incomplete group.
A status change to "Incomplete" forces the Reseller to re-submit their application.

What's Next

Obtain a printable version of this Knowledge Base article here.
Learn how to approve and deny here.

Would you like to learn more about Reseller Management click here.